Cyberscribe Solutions is a full-service technical communications firm offering TECHNICAL WRITING and content development for a wide range of audiences and industries. At Cyberscribe Solutions Inc, we specialize in the following: technical, writing, technical, documentation, service manuals, operation manual, operating manual, policies, procedures, PP, guides, online help systems and more. To ensure our clients receive the best possible value, we design and produce documentation that is appropriate, effective and reflective of the quality of the brand, with a focus on fostering consumer confidence through accuracy and integrity. We have proven expertise in developing policies and procedures, online help systems, product manuals, and much more.

Cyberscribe Solutions offers scaleable resources in professionals who are ready to meet the changing DOCUMENTATION requirements faced by our clients. Our highly skilled team has expertise in a wide range of software applications including FrameMaker, Flare, RoboHelp, InDesign and of course, MS Office. Our portfolio includes service manuals, user guides, product manuals, operation guides, newsletters and training materials. Cyberscribe Solutions also provides access to specialized resources including advanced desktop publishing services, localization, graphics and illustration, and web design and usability.

In any corporate environment, the ability to eliminate the need for extensive, individual training goes a long way towards increasing productivity. The quality of the instructional material provided to employees dictates the pace at which they will learn new processes, product specifications or operating procedures. Cyberscribe's instructional design team creates training material that focuses on intersecting the message with the needs of the audience to ensure quick and accurate learning on any newly implemented systems, revised corporate mandates, or procedural change.

Typically, the design of instructional and TRAINING MATERIAL is determined by the teaching method and level of complexity. For instance, in a classroom setting, training materials are often most effective in printed and visual form, such as workbooks, training manuals, exercises and tests. Instructional materials used out in the field are best delivered in the form of HANDBOOKS, practical exercises, or field tests. In an electronic environment, web-based modules are often (although sometimes erroneously) assumed to be the optimum method to deliver training.

Cyberscribe creates TRAINING MATERIAL appropriate for any audience, for any subject matter. We act as, or support, your training team by developing comprehensive workbooks, web-based learning, classroom presentations and take-home materials to facilitate the learning needs of your particular audience. Our team of instructional design resources includes adult educators with extensive experience producing and delivering quality course material for both trainers and technical and non-technical end users alike.

Policies and procedures detail the internal processes, systems and controls that keep an organization running consistently and predictably. The same documentation also helps establish a corporate identity, clearly defines the roles and responsibilities within your organization, and saves time and effort by reducing procedural mistakes and questions about internal processes. Making such information available to staff reduces training, all which serve to ensure adherence to corporate rules and culture.

Policies are high-level statements that reflect the rules governing an organization. Policy owners are responsible for identifying what/who (individuals, areas, processes) will be directly affected by new or revised policies. Policies must also adhere to the principles of achieving the overall control objectives of the organization, such as including customer service or work environment principles.

In addition to our wide range of documentation services, Cyberscribe combines an understanding of instructional design and documentation to develop comprehensive policy and procedure manuals that are clear, concise and consistent, and easily updated to accommodate organizational changes.