Law firms often require temporary office staff to meet client demands during peak periods of activity but no matter how temporary their stay may be, all new staff require training. However, when the objective is to alleviate the workload, answering questions from auxiliary personnel regarding office routines only adds more work to an understaffed team. Moreover, because of high turnover rates at clerical staffing agencies, there is never any guarantee that the same person will return at a later date, making it unlikely that training could be considered an investment. Hughes & Company faced these issues several times a year and needed a solution, fast.

Mitigating cost and staff frustration was our top priority. Cyberscribe focused on developing an employee handbook that captured rote information about the operation. Sitting on the front desk, it could be used immediately by temporary staff. It also captured policies and procedures that were accessible by all staff in cases where supervisory staff were otherwise occupied, absent or on vacation.